Apologies, but it is not possible to combine discount codes.

If you have subscribed to our website, a welcome email containing the first purchase coupon is typically sent to you. It is advisable to check your email first. However, if you are unable to locate it, kindly get in touch with our Customer Service team for further assistance.

It's easy! Just enter the code in the "Gift card or discount code" box at checkout, and click "Apply". Do note that each promotional code is valid for a single use only.

please email us at business@pawclap.com

The currency for your purchase can be selected based on the country you are buying from.

We accept the following forms of payment:
PAYPAL, CREDIT CARD & DEBIT CARD DIRECTLY

• We prioritize the safety of your personal information when you shop with us online at Paw Clap. Our checkout system is secure, and we have earned Level 1 PCI DSS compliance certification. This certification is a standard that applies to organizations that handle debit and credit card information. Additionally, we continually invest in the latest online security measures to ensure your shopping experience with us is always safe and secure.

• Upon registering an account, you can conveniently access your order details and track packages through your account. Furthermore, you will automatically be enrolled in our membership program, where each order you place will accumulate points for future redemption.

To create an account, simply click the "CREATE ACCOUNT" button. Alternatively, you can proceed to check-out and you'll be prompted to sign up for an account.

To update your password, please click here and provide your email address and a link will be sent to your inbox. Simply click on the link to proceed.

Our warehouses are located in the United States, enabling us to quickly ship our most popular products locally. Unfortunately, we are currently unable to offer international shipping to other regions. For any queries or concerns, please feel free to reach out to our customer service team or email us at services@pawclap.com.

Our standard shipping time is 3-7 business days. However, shipping times may vary depending on your location and carrier.

• We offer free shipping throughout the country on most orders over $59, excluding remote locations such as Hawaii where additional shipping charges may apply. Orders below this threshold will incur shipping charges according to the following rates:
• Please refer to our shipping policy for further information. Note that if the package is oversized, such as with a cat tree or cat scratcher bed, additional shipping fees may be charged. If you have any questions, please contact us or consult our shipping policy.

Unfortunately, currently we do not have the capability to ship to P.O boxes or APO/FPO addresses.

If you wish to modify your shipping address, we can accommodate your request provided that you inform us of your new address before the shipment of your order. However, we can not assure that your order will be delivered to the updated address if the package has already been shipped, but we will make every effort to do so.

After your package is shipped, you will receive an email confirmation containing the tracking details, or you can visit our website's "TRACK MY ORDER" page.

If you ordered a local ready-stock item, tracking information won't be an issue. However, for international shipments, tracking updates will occur automatically as your package crosses borders. Don't worry, your order is on its way and should arrive soon. If you have any further questions or concerns, please contact our customer service team at service@pawclap.com.

Occasionally, the carrier may scan your package for delivery before it is actually out for delivery. In such cases, please allow an additional day for the carrier to complete the delivery. If you still haven't received your order after one day, you can file a claim with the carrier directly. Alternatively, feel free to contact our customer service team at service@pawclap.com if you have any further questions or concerns.

If you need to make changes to your order, please reach out to our customer service team within 24 hours through Live Chat or service@pawclap.com. We can modify your order if the package has not yet been shipped.

Please reach out to our customer service team within 24 hours of placing your order for assistance. If the package has not been shipped out, we can cancel your order upon your request. However, if the package has already been delivered, please ensure that the product is in good condition and return it to us. Please note that you will be responsible for the cost of return shipping.

If you have registered an account, you can easily find your order number and other order details by logging into your account. Alternatively, you can refer to the order confirmation email that we sent you when you placed the order.

If you have received most of your order but an item is missing, please contact our customer service team at service@pawclap.com or via Live Chat. We will look into the matter and try our best to locate the missing item. If the item is out of stock, we will either refund you for the item or provide you with an estimated restock date.

If you have received a faulty or damaged product, please contact our customer service team immediately via email at service@pawclap.com or through our Live Chat service. Please include your order number, a description of the issue, and any relevant photos or videos of the product. We will work with you to resolve the issue as quickly as possible.

Certainly, we do allow exchanges for products that are unused, unworn, and still in their original packaging, provided that they have their tags intact. However, please note that this policy does not apply to clothing and custom-made products. If you require more information regarding this, please do not hesitate to contact our customer service team.

If you are not fully satisfied with your product, you can return it to us. The item must be new or with minor signs of use and undamaged. You will need to ship the return with your own preferred carrier and cover the shipping expenses. To begin the return process, please reach out to our customer service team. For further information, please refer to our Return & Refund Policy.